Returns & Refunds

Which orders this covers

This policy covers products bought from a Kurom Shop through Kurom checkout and paid on Kurom by Mobile Money or card (processed by Paystack). These products show an Add to cart button and a delivery price.

Many listings on Kurom are classified ads where you contact the seller and pay them directly when you meet. Kurom does not take payment for those, so Kurom cannot refund them. Read our safety tips before paying any seller directly.

When you can get a refund

• The item is faulty or damaged when it arrives.
• You received the wrong item, size, colour or option.
• The item is not as described in the listing.
• Your order did not arrive within 7 days of payment and the shop has not agreed a later date with you.

How returns work

1. Contact us by WhatsApp, phone or email with your order number.
2. We check the order with the shop, usually within 2 working days.
3. If the return is approved, the shop collects the item or you send it back as we agree with you. Keep the item unused, with its original packaging, labels and accessories.
4. If the item was faulty, wrong or not as described, the shop pays any return delivery cost.

Refunds

Approved refunds are paid back to the Mobile Money number or card you paid with, within 7 working days of the shop receiving the returned item (or of approval, for orders that never arrived). The refund covers the item price and the delivery fee you paid.

Cancelling an order

You can cancel for a full refund at any time before the shop sends your order out for delivery. Contact us with your order number.

Change of mind and items that cannot be returned

Returns because you changed your mind are at the shop's discretion. For hygiene reasons, underwear, earrings, cosmetics and opened personal-care products cannot be returned unless they are faulty, wrong or not as described.

Contact us

Kurom Marketplace, 10 Stewart Ave, Kumasi, Ashanti Region, Ghana. Registered business name in Ghana, Reg. No. BN073191123.